Customer Service

SHIPPING & DELIVERY

Hollywood Fashion Secrets offers free standard shipping on all orders $50 and over (excluding taxes). Unfortunately due to high shipping costs, we are not able to offer free shipping for addresses in Alaska or Hawaii. 

Currently, we do not deliver to Puerto Rico, Guam, the Virgin Islands and P.O. Boxes or offer International shipping.

For orders totaling less than $50, there will be a delivery charge, which will be calculated at checkout. Our standard shipping option is FedEx. Unfortunately we are not able to offer expedited shipping at this time.Orders will be processed and shipped from our warehouse in 1 to 3 business days. Orders placed on Saturday or Sunday will not be processed until the following Monday. Shipments and deliveries only occur on weekdays. Shipping and delivery is subject to change and will be determined at the time of order.

Shipping addresses in Alaska, Hawaii, Puerto Rico Guam or the Virgin Islands will require an additional charge for standard shipping and delivery. Hollywood Fashion Secrets is not responsible for delays in shipping or delivery that are outside of our control. In no event shall Hollywood Fashion Secrets be responsible for incidental or consequential damages.

RETURNS & EXCHANGES

We want you to be completely happy with your order. If for any reason you are not satisfied, please email us and we will gladly assist you within 30 days of delivery. Please allow 10 to 14 days for the processing of your refund, if applicable.

CANCELLATIONS & MODIFICATIONS

If you wish to cancel your order, please email us as soon as possible. We may be able to cancel your order depending on the date and time of order. Unfortunately, we are not able to modify any orders. If you need to modify an order, please cancel it and place another order with us.

PAYMENT METHOD

We accept Visa, MasterCard, American Express and Discover. We currently do not accept PayPal.

CONTACT US

We are here to assist you. Please email us at help@hfsecrets.com. Please allow up to 48 hours for a response from our team.