Customer Service

POLICIES

Hollywood Fashion Secrets is concerned about your privacy and the security of your personal data. We have made a strong effort to ensure that your personal information is safeguarded. This notice explains our online information practices and the choices you can make about how your information is collected and used. It discloses the privacy guidelines for Hollywood Fashion Secrets. This notice is available on our homepage and on pages where personally identifiable information is requested.

COLLECTED INFORMATION

In a few areas on our Web site, we ask you to provide information that will enable us to enhance your site visit or to follow up with you after your visit. It is optional for you to participate.

    We receive information from you when you:
  • Place an order
  • Subscribe to regularly scheduled e-mails
  • Sign up for one of our services
  • Participate in a sweepstakes or other promotional offer
  • Provide feedback in an e-mail

We may ask for your name, e-mail address, phone number, address, age, type of business, customer number, credit card number and expiration date. We may also request personal preference information that is needed to register or subscribe you to services or offers, or make product recommendations.

USE OF INFORMATION

Information about our customers is an important part of our business, and we do not sell it to others. Name, address, phone number, customer number, and credit card information are used to ship and bill orders and for future marketing purposes. In addition, phone number and customer number are used in case there is a problem with your order and customer service needs to contact you. Personal information allows our websites to make product recommendations to you. If you provide us with your e-mail address, you may receive periodic e-mail promotions and special offers. We also gather data on visitor’s movements through our sites. This information is used to improve our service to you and to administer our websites. Data on visitors’ home servers is aggregated for internal review. The aggregate information on what pages are visited is used to improve the site content and also for error tracking purposes related to the functioning of the site. Individually identifiable e-mail addresses are not captured or stored for future use, unless you choose to communicate with Hollywood Fashion Secrets by posting a message to Hollywood Fashion Secrets.

Hollywood Fashion Secrets may share information with subsidiaries and affiliates. If you do not want your information shared, simply contact us and please type “Do not share with affiliates” in the body of the message.

In any communication, be sure to include your name, mailing address, and customer account number (if known). Persons who communicate with HollywoodFashionSecrets.com or HFSecrets.com and therefore supply HollywoodFashionSecrets.com with an e-mail address may receive future communications from us by e-mail. You can unsubscribe at any time by emailing us. Simply state, “Do not email” in the body of the message. In cases where positive consent has not been or could not be obtained, we will first send you an e-mail asking for permission to add you to our mailing list for special offers or other information. You can unsubscribe at any time by contacting us. Simply state, “Do not email” in the body of the message. Finally, please note that we also offer links to other third party sites and services. Be aware that these outside parties operate under their own privacy and security policies, and Hollywood Fashion Secrets has no responsibility or liability for these independent policies or actions. All internal/external Hollywood Fashion Secrets, parties, such as employees, agents, and contractors are similarly bound by these privacy and security policies.

EMAIL

If you provide Hollywood Fashion Secrets with your e¬mail address, you may receive e¬mails from us. If you do not want to receive marketing or promotional e¬mails from Hollywood Fashion Secrets please contact us and add “Opt in to email” in the body of the message.

WEBSITE CONTENT POLICY

Content included on or comprising the Website, including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively “content”) are protected by copyrights, trademarks, patents, and/or other proprietary rights. All content is copyrighted as a collective work under the U.S. copyright laws and Hollywood Fashion Secrets owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of such content. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from, or in any way exploit any of the content, in whole or in part.

THIRD PARTY POLICY

Third Party Marketing is defined as a company that has no direct relationship with Hollywood Fashion Secrets customers. Third parties will not contact you as a result of your subscribing to our e-mail newsletter and promotions lists except through advertisements within the newsletters themselves.

COMMITMENT TO DATA SECURITY

Hollywood Fashion Secrets is committed to the security of information collected on our sites. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

ELECTRONIC SECURITY

Private account information is located behind a firewall; it is not directly connected to the Internet. Information behind the firewall on the customer server is not available to unauthorized computers. The firewall is a recognized industry standard.

COOKIES

At Hollywood Fashion Secrets we may use cookies to help us provide you with a fast, convenient shopping experience at our online store. A cookie is a data element a website sends to your browser. It is stored on your computer hard drive and tells a website that a previous visitor has returned. It doesn’t automatically give personal information about you, like your e-mail address or name. If you want to give us personal information through registration, then a cookie will help us deliver content based on your interests and preferences. Cookies also help us monitor whether our websites are functioning properly and to perform site traffic analysis.

ENCRYPTION

Encryption is a process by which we use software to scramble sensitive information while it is in transit to Hollywood Fashion Secrets. We use Secure Socket Layering (SSL). SSL technology is the industry standard for secure online transactions. It is based on a key that has two different parts: public and private. The public part of the key is distributed to those you want to communicate with. The private part is for recipients’ use only. When you send personal information to us, you use our public key to encrypt your personal information. That means if your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.

COMMITMENT TO CHILDREN'S PRIVACY

Protecting the online privacy of the very young is especially important. For that reason, Hollywood Fashion Secrets voluntarily complies with the Children’s Online Privacy Protection Act of 1998 and the US Federal Trade Commission’s Children’s Online Privacy Protection Rule. (16 C.F.R. Part 312). We neither collect nor maintain information at our site from those actually known to be under the age of 13, nor is any part of our sites directed to children under the age of 13.

CONTACT US

For additional information about our privacy policy and information maintained about you, please contact us. In any communication, be sure to include your name, mailing address, and customer account number.

Hollywood Fashion Secrets
P.O. Box 911116
Los Angeles, CA 90091
customerservice@hollywoodfashionsecrets.com